adda1's Privacy Policy

1. Introduction & Applicability

adda1 is a trusted online gaming and sports betting platform serving users in Bangladesh. We believe that protecting each user's personal information is a fundamental right.

This privacy policy explains what information adda1 collects, how that information is used, who it may be shared with, and what rights you have over your data. This policy applies to our website and all associated services.

Please read this policy carefully before using adda1's services. If you have any questions, you can reach our support team.

2. Information We Collect

adda1 collects the following types of information to maintain service quality and provide you with the best experience:

2.1 Information You Provide Directly

• Full name, date of birth, and national ID details (for identity verification)
• Email address and contact information
• Username and password provided when creating an account
• Financial transaction details — such as bKash, Nagad, Rocket, Upay, or bank transfer information
• Messages and complaints sent to the support team

2.2 Automatically Collected Information

• IP address and device identification information
• Browser type, language settings, and operating system
• Activity logs on the platform — game sessions, bet history, and transaction records
• Data collected through cookies and similar tracking technologies
• Session duration and navigation patterns

2.3 Information Received from Third Parties

• Information obtained through identity verification services (KYC)
• Transaction confirmation information from payment processors
• Relevant information for fraud prevention and risk assessment

3. Purposes of Data Use

adda1 uses the collected information for the following purposes:

3.1 Account Management & Service Delivery

Your information is used to create, verify, and manage your account; to process deposits, withdrawals, and bonuses; to maintain gaming history and transaction records; and to customize services according to your preferences.

3.2 Security & Legal Compliance

Your information is used to detect and prevent fraud, money laundering, and other illegal activities; to ensure account security; to verify user age (21+); and to comply with applicable laws and regulations.

3.3 Customer Support

Information is used to resolve your complaints and queries, troubleshoot technical issues, and send you important service-related notifications.

3.4 Responsible Gaming

Information is used to monitor user gaming behavior to identify potentially problematic patterns, and to provide responsible gaming tools (such as deposit limits and self-exclusion).

3.5 Service Improvement

Information is used to analyze platform performance, test new features, and improve the overall user experience. For this purpose, data is generally used in anonymized or aggregated form.

4. Cookies & Tracking Technologies

The adda1 website uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve the platform's functionality.

4.1 Essential Cookies

These cookies are necessary for the website's basic functionality — such as maintaining login sessions, security verification, and saving form data. These cookies cannot be disabled.

4.2 Performance Cookies

These cookies help us understand how users interact with the platform, which pages are visited most, and assist in identifying errors.

4.3 Functionality Cookies

These cookies are used to remember your preferences — such as language settings and display preferences — making your experience more personalized.

You can manage or delete cookies through your browser settings. However, disabling certain cookies may limit some functionality of the platform.

5. Data Sharing & Disclosure

adda1 does not sell your personal information to third parties. However, information may be shared in certain circumstances:

5.1 Service Providers

We work with trusted third-party service providers for payment processing (bKash, Nagad, Rocket, Upay, and bank transfers), identity verification, technical infrastructure, and customer support. These parties receive only the information necessary and may not use it for their own purposes.

5.2 Legal Obligations

In cases of court orders, regulatory authority directives, or other legal requirements, adda1 may disclose information to the relevant authorities.

5.3 Business Transfers

In the event of a merger, acquisition, or asset transfer, user data may be transferred. Users will be informed before any such change.

5.4 Security & Fraud Prevention

Information may be shared with relevant authorities to assist in investigating fraudulent activity or cybercrime, but only to the extent necessary.

6. Data Security Measures

adda1 takes industry-standard technical and organizational measures to ensure the security of your information:

• SSL Encryption: All data transmissions are secured with 256-bit SSL encryption, keeping information safe between your browser and our servers.
• Data Encryption: Sensitive stored data — including passwords and financial details — is kept in encrypted form.
• Access Controls: Only authorized personnel have access to personal data, and only for designated purposes.
• Security Monitoring: System activity is regularly monitored to detect unusual behavior.
• Regular Security Assessments: The platform's security infrastructure is regularly reviewed and improved.

However, no data transmission over the internet can be guaranteed as completely secure. We make every effort to protect your information, but the risk of unauthorized access cannot be entirely eliminated.

7. Data Retention Period

adda1 does not retain your information longer than necessary. The retention period depends on the following:

• Account Information: Retained while the account is active and for a specified period after account closure as required by legal obligations.
• Transaction Records: Retained for the period required under financial regulatory rules.
• Communication History: Customer support information is retained for long enough to meet dispute resolution needs.
• Technical Logs: Retained for a limited period to ensure security and service quality.

When an account is closed or a request to delete data is received, the information is deleted as quickly as possible in line with legal and regulatory obligations.

8. Your Rights

You have the following rights regarding your personal information:

8.1 Right to Access

You may request a copy of the information adda1 holds about you. This information is generally provided in electronic format.

8.2 Right to Rectification

If your information contains any errors or is incomplete, you may request a correction. Some information can be updated directly in your account settings.

8.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, information required for legal obligations or legitimate business purposes may not be deleted.

8.4 Right to Object to Processing

You may object to certain types of data processing — such as direct marketing. In such cases, we will give your request due consideration.

8.5 Right to Data Portability

You may request your information in a structured, commonly usable format.

To exercise these rights, please email [email protected] or contact us through our 24/7 live chat. We will respond to your request as quickly as possible.

9. Protection of Minors

adda1 strictly prohibits providing services to anyone under the age of 21. We do not knowingly collect any personal information from minors. Age is verified during registration and we regularly review accounts.

If we are notified that a minor's information has been collected by mistake, we will immediately delete that information and close the account.

10. International Data Transfers

To provide adda1's services, your information may be processed or stored on servers located outside Bangladesh. In such cases, we ensure that data transfers are carried out in accordance with international data protection standards and that the security of your information is maintained.

11. Changes to This Policy

adda1 may update this privacy policy from time to time. For any significant changes, we will notify users by email or through a notification on the platform.

Continuing to use the platform after any changes means you are considered to have agreed to the updated policy. We therefore recommend reviewing this page regularly.

12. Contact Us

If you have any questions, concerns, or requests about this privacy policy, please contact us:

We generally aim to respond to all privacy-related requests as quickly as possible.